Customer and Partner Support

IT Maintenance and Support The goal of our maintenance and support services is to guarantee the continuous operability and availability of the delivered software and to improve the total quality of the services delivered.

Based on the level of availability required by our customers we provide them with the relevant SLA agreement that quarantees their business continuity.

In ICB we always strive to provide:

Telephone, e-mail and web-based support
Fast response to customer requests
Acurate and timely resolution of all customer cases based on SLA
Tracebility of the request history
Complete reporting concerning the support activities

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Customer and Partner Support

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